MUSC Health expands use of SoundHound’s AI agent platform to retail and specialty pharmacies, surpasses 2.2 million patient calls
SoundHound AI Inc. announced the expansion of its AI agent 'Emily' at MUSC Health to include retail and specialty pharmacy services. This builds on the system's successful deployment since 2024, supporting over 2.2 million patient calls. The AI agent improves patient engagement by enabling natural-language conversations for prescription refills and…